Product Support Specialist
software is used in the hospitality and restaurant industries. This is an
excellent opportunity for a self-motivated, energetic individual who enjoys working
with people in a team environment providing software and technical help desk
support to clients and co-workers.
Product Support Specialist will work second shift but may
also be required to work weekend shifts, as well as share in the weekend on
outstanding customer service through installation, training and maintenance of
sophisticated hospitality and restaurant operations software.
investigation, troubleshooting and resolution for software problems. When
unable to resolve, escalate to second or third level in accordance with company
initial assessment of urgency and business impact on all service calls and
service request, software installations, new setups, upgrades, etc.
support progress, update and resolutions in the HelpSpot Ticketing system.
to knowledge base documentation.
to handle customer complaints and communicate to the appropriate manager.
required duties as assigned.
degree. 5 plus years customer software support at a Level 3 position.
to absorb new concepts quickly, with excellent communications skills (oral and
to work independently and as a team member and work efficiently.
detail-oriented and organized.
in Windows, support, client/server systems, ASP services, mobile applications
and web-based software.
to speak Spanish a plus
be highly motivated, responsible individuals with outstanding customer service
skills in a remote support environment.
Location/Region: Greensboro, NC