Technologies is a growing software company and has been in business for 16
years. We offer employee benefits and opportunities for career
software is used in the hospitality and restaurant industries. This is an
excellent opportunity for a self-motivated, energetic individual who enjoys
working with people in a team environment providing software and technical help
desk support to clients and co-workers.
Product Support Specialist will work 3rd shift on weekends. (8:00 pm
– 8:00 am-Friday-Sunday). First 2-3 months will work 1st shift (8:30
am – 5:00 pm) for training.
outstanding customer service through installation, training and maintenance of
sophisticated hospitality and restaurant operations software.
investigation, troubleshooting and resolution for software problems. When
unable to resolve, escalate to second or third level in accordance with company
initial assessment of urgency and business impact on all service calls and
service request, software installations, new setups, upgrades, etc.
support progress, update and resolutions in the HelpSpot Ticketing system.
to knowledge base documentation.
to handle customer complaints and communicate to the appropriate manager.
be comfortable working on their own.
required duties as assigned.
degree. 5 plus years customer software support at a Level 3 position.
to absorb new concepts quickly, with excellent communications skills (oral and
to work independently and as a team member and work efficiently.
detail-oriented and organized.
in Windows, support, client/server systems, ASP services, mobile applications
and web-based software.
to speak Spanish a plus
be highly motivated, responsible individuals with outstanding customer service
skills in a remote support environment.
Location/Region: Greensboro, NC